What do I bring to Board?
We recommend you bring adequate amount of food the dog is used to eating, labeled and prepackaged for the stay. Bring bedding/toys the dog is used to using. However, all broken/soiled/destroyed items will be discarded at our discretion due to safety, health and sanitary reasons.
Why was I charged a fee for Dipping when I did not request it?
All boarding/grooming dogs pre-treated by you or the vet or not treated will be treated by us at the customer's expense if live fleas/ticks are still found on the animal on our premises at our discretion and added to the final bill. Please pre-treat far ahead of time so no live feas/ticks are present if you plan on boarding/grooming. We make every attempt to treat our environment on a regular basis to ensure that our facility is flea/tick free for the safety of all our boarding/grooming guests.
Rabies, Distemper/Parvo, and Bordetella are required of all boarding and grooming dogs.
Rabies and FVRCP is required for cats
I was at the front desk and no one was there to assist me.
Please be patient. Notification of your entrance through the door is sent to the attendant. All attendants are trained to ensure the safety of all pets as a priority. As an example, if they are walking dogs of different families, they must catch them and secure them before leaving the dogs unattended to address the customer. You are a priority but the safety of the pets you entrust to us is of the upmost priority.
Saturdays: 7 AM to 9 AM.
Sundays: 7 PM to 7:30 PM
Why is my pet's grooming more expensive than my own haircut?
We often get this comment. More than likely, you do not bite, urinate, defecate, throw up, drool, expunge anal fluids on your hair-stylist. We are also assuming you do not bite, kick, twist, move abruptly, spin, roll, collapse and/or scream at the top of your lungs while the hairstylist is trying to cut with extremely sharp professional grade shears or clippers, millimeters from your skin, on not just your head but your whole body including your private parts.
Do the boarding dogs get to go out?
All dogs walk and play at least in the Morning/Midday/Evening sometimes weather permitting, more frequently. Social groups will walk together while supervised and non social individuals will walk alone.
My dog groomed/boarded at your establishment and now has worms.
While not completely impossible due to how easily worms are spread, our sterilizing/disinfecting practices make it unlikely. The life cycle of many worms will include a delay period of typically 2 to 4 weeks before any visible signs of infection in the feces. Even then, the infection could have been started anywhere from the inside of a residence to the outside environment where the intermediary host such as fleas, ticks, and mosquitoes may reside. All it takes is one bite from a infected mosquito or one step and a lick by your furry friend to ingest the offending critter. Since the intermediary host tend to be ubiquitous and almost never treated for "in the wild", the chances of initial infection from our establishment compared to "in the wild" infection is greatly reduced due to our treatment regiment. Having said this, if you feel your pet may have obtained the infection from our establishment, please contact us with any relevant information so that we may address the issue in our environment.
Do we shave dogs?
The summer months are a popular time to shave off your hairy fur baby to keep her cool and comfortable at your request. We are aware of breed standard but we are also realistic about the weather in Oklahoma. In our opinion the health and comfort of the pet outweighs any and all breed standard requirements.
Daylight Savings Time:
Begins at 2:00 AM on Sunday, March 8 and ends at 2:00 AM on Sunday November 1
All times are in Central Time.
Why do you charge on the weekends including Saturday morning?
We ask our attendants to be here very early in the morning before you arrive and throughout the day to attend to the needs of your pets during the week as well as the weekend which include times that we are not open to the public. Alice's Ark believes the service the attendants provide deserve to be compensated. Therefore, you are charged. Customers are offered a grace period during the week Monday thru Fri till 11:00 AM for pickup.
Hours of Operation
|Monday thru Friday||7:00 AM to 6:00 PM|
|Saturday||7:00 AM to 9:00 AM|
|Sunday||7:00 PM to 7:30 PM|
Closed to Public: